Whatever comes to mind, and then the interesting directions that thought will take you on the web.

Friday, May 15, 2009

Fastrak Website problems

I received as snail mail letter from Fastrak to say that my credit card was expiring, and that I needed to update the credit card expiration date.

So I logged into Fastrak, changed the expiration date, and hit Save.

I got an error.

Using my powers of intuition, I figured that Fastrak was verifying the credit csard number "************6731", and reporting that this was invalid.

I entered the full credit card number, and my changed expiration date was now accepted.

Pretty lame.

Here's how the process should work. Fastrak sends me an email stating that my credit card expiration date has expired. I reply to the message with my new expiration date - "03/12". Of course, there may be some credit card company rules that forbid this kind of freindly user interface.

AT&T Signin frustration

My credit card has expired, so needed to sign in to my AT&T account to change the expiration.

Problem was, I couldn't remember my account name, or password. Through a process that worked fairly well, was able to get a temporary password, and then get my account name.

So, then logged in. Because I had a temporary password, I was prompted to change it. Nothing unusual in that. However, here's the screen I got after pressing the Continue button.

The little red bar was some kind of error message. But what was the error?

I took a look at the page source to see if that could give me a hint. No!

Could it be related to password complexity? I tried again with my super complex password - upper case, lower case *and* numbers. That didn't help!

I am really frustrated with this.

UPDATE 5/16/09
I'm using Firefox browser on Mac. On a hunch, I tried Safari, and was able to change my password!

Unfortunately, I got to this stage:

Will I ever be able to change my credit card expiration date?